I have been in and around the car business for 15 yrs!! Maaco puts out great work at good prices I highly recommend them to anyone!! Thanks,, Brandon@ Windshields & More
I had Maaco do a total paint job on my F150. I wasn't expecting a whole lot for the cheap price they charged, but was satisfied with the paint job. The truck looks great, though there is some overspray, and a run in one place, but as I said, it was a very cheap paint job.
The only real complaint I had was they broke the mounting bracket on my drivers side headlight. They blamed it an another bodyshop that had done some work for me. I can't PROVE that it was them, but I suspect it was.
My plastic bumper was pushed in and I stopped by to see if they could nut pop it out. The office guy told me that I had to have a whole new bumper and that would be over $200. I heard they could just pop it out. He had to get his guy to ask. Over and over he told me I needed a new bumper and I said I really didn't care that much how it looked. The work guy was very nice and told me he could try bumping it out but wasn't sure how it would look. I went into the office to wait and hour and it took ten minutes to fix. The work guy told me they should have charged me for 1/2 hour but the mean guy in the office said he had to charge at least an hour. I think he was mad I didn't get a new bumper when it looks perfect. They do good work but bad customer service and I still feel like I got taken. Thanks
UPDATE: When I finally got the car, they did not even clean the car or detail it! When they called to let me know that the car is ready, they did not even bother to tell me that the car had not been cleaned yet. I had to go back and wait for another twenty minutes at Maaco to get my car cleaned. While the actual paint job was alright (some of the spots were not done perfectly, but overall it was a 4/5 paint job) and the actual paint crew were very nice and understanding, the office people were extremely inefficient in communicating to me about how long it would take for the car to be painted perfectly. Moreover, they were very rude, constantly arguing with me, and blaming it on me for the bad service I received. When we asked them why they did not clean the car, they kept saying well you were in a hurry, so we did not clean it. However, I had already missed all our appointments, hence we were just constantly checking up on the car. I clearly told them that I want the car to be done really well, and I will pay after I see the car only. In fact, I was told that every time I called I would be getting an update on the car around the time they claimed it was supposed to be done, but they never even bothered to give an update. Moreover, when I called the office person one of the five times, the person hung up on me before we were even finished with our conversation. Overall, I say that the paint job was satisfactory and the pain crew was very cordial, but the customer service and the office people were extremely rude and inefficient.
I recently went to Maaco to get an estimate on my sedan for my rear door and a slight touch up on my bumper. While the cost of the paint job was reasonable, I found the customer care/service very poor. When I went to drop the car, I asked how long would it take for the job, and they said that the car will be done in two days. However, I waited to get a call from them at the time they stated the car would be completed by and I had received no calls the whole time I was waiting with regards to the status of the car. Hence, I called and inquired if they finished the paint job on the car or not, and they said no and said they would get the car in by the next morning. Once again, I waited until the next morning to go pick up the car, and still received no calls from Maaco about the update on the car. After waiting for an hour or so, I called again and asked if the car was ready yet, and they said no we are still working on it and will get the car to you by 1 PM. I waited until 1 PM hoping they will call and let me know when the car is ready and still received no call. Hence, I called again to check on the car and they said they still were not finished and that they will finish the car by 3 PM. By now I had called Maaco atleast five times with regards to the status of the car, and they have taken a day more than they stated to complete the job. I understand that these type of jobs typically take a long time, and that precision and perfection is very important. However, when providing a deadline, I expect it to be followed through. What was more disappointing was that no body from Maaco called and gave us a status update or even let us know that the job is taking longer than expected. I expected that I would at-least receive a call as a courtesy stating that it is taking extra time, but instead I had to call every time to check on the car. Moreover, they constantly kept extending the deadline, causing me to postpone and eventually cancel all my appointments. I am very disappointed about the customer service at Maaco.
I would have given them 4 stars if not for the headlight.
Complete Scammers never bring any buiness to them ! Estimate scam artists at work same as their paint!
Maaco Collision Repair Auto Painting is a US Car Repair based in Huntsville, Alabama. Maaco Collision Repair Auto Painting is located at 2101 Miller Ferry Way SW, Huntsville, AL 35801, USA.
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