Yesterday was my first visit, and I had a great experience. My hair was very damaged and out of control, but Ms. Sylvia worked wonders with cut and color. I couldn't believe it. I also love the online scheduling - so easy!
Ms. Sylvia is fabulous and listens to what you want done. All employees are pleasant. I will keep coming back!
they put me on hold for 5 minutes and I just called and it went to voicemail. Unprofessional to forget there's a customer on the phone.
Elegant and professional! Every service you need in one place.
Purchased a gift certificate of $160 for my wife last Christmas. She went for her appointment and they only honored 1 of the 3 services the package included. She was told that the package purchased was now a different rate. Despite the gift certificate being vailid through the end of the year, they would not honor what we bought. She had to pay an additional $25 just to get the facial. I understand prices change but a gift certificate/package deal should be honored to the expiration date. To me, that's not the right way of treating a customer. I would have bought another package for my wife but will now do so somewhere else.
921 Salon Spa is a US Hair Care Studio based in Huntsville, Alabama. 921 Salon Spa is located at 921 SW Merchants Walk, Huntsville, AL 35801, USA.
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