It is impossible to get the front desk to answer the phone. I spent a whole week calling before I finally got them to answer. The second time it took 3 days. And this is after calling 5-10 times a day every day. Something should be done about this. It is not right. Then they want to get a attitude about you missing a appointment. Well maybe you should answer your phone so I can ask when the next appointment is. Very very annoying!!!!!!! FYI when you are in the office the front desk looks bored and annoyed!!
I have been attending for about 2 years and when you can get them on the phone they are amazing and when you're in the office it's the same. My councillor is amazing as well so ice found a trick to calling them. Just call repediately.
Horrible service !! They canceled my appointments multiple times and then blamed me for not taking my child to therapy when 90% of the time they canceled on me. Also they were very rude to my other children as well.
It did take me a couple of days to get through to them but it was around the Holidays, The staff was amazing, nice, not rude at all. when we were there they answered the phone and were calling back people who had left voicemails. they took my concerns about my daughter very seriously and now are helping us. Nova center was recommended by Decatur General when I took my daughter to the ER. it's a nice little building. Satisfied.
They are rude and they don’t care about the kids . They just sit there looking like they don’t want to be there .
Nova Center is a US Health facility based in Huntsville, Alabama. Nova Center is located at 1900 Golf Rd SW # 2, Huntsville, AL 35802, USA.
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