Excellent service
I used to take my Mercedes to them before it got totaled at a red light. Great customer service from great mechanics. Now I take my daughter's bug there. I have never had anything but great experiences. This aint a day-spa, its a car repair shop. Superior knowledge of the vehicles they service and a straightforward, honest assessment of what needs to be done is what I'm looking for and get there. The first time you take a car in, they do an all over inspection of it and give you a prioritized list of what it needs or will need soon. No pressure to do any of the items but you know what is on the horizon with your car and can plan accordingly. They will go over the list and tell you what you can put off and what you should not. And did I mention they are VERY good mechanics with superior knowledge?
Y.E.S automotive is a decent European shop to take your car, however every time I call for a price quote no one can give one. They state the person who does it is out and will have to call me back. But I never get a call. This has happened to me on numerous occasions and I just got tired of the run around so I take my BMW else where. Not only that, their labor rates use to be a lot better than BMWs labor rates and now they are basically on par with BMWs. If I'm going to pay the same price, I will just take it to BMW where I know the work is guaranteed. The only reason why they got a 3 star rating is because if you can ever get a price quote, they actually do good work but their customer service needs to get a lot better.
I am absolutely disgusted at the way I was treated over the phone with these people. The first engagement I had was great, the lady's name was Renee. I called back and spoke to a different man who quoted me TWICE as much as the last shop i called. I told him that sounded high and was about to explain to him that I don't have the more expensive shocks on my car because I don't have that trim package on my car, but I couldn't! He said "Go do what you want because we don't price match. I don't have time for you" and hung up the phone. Never in my life have I been disrespected like this for no reason at an auto repair shop. I will make it an absolute POINT to tell everyone I know *NOT* to take their vehicle to them.
Horrible Customer Service. I scheduled an appointment to get my car worked on. They told me the next avail date was 3 weeks away so i have been waiting on the day to get car towed to the shop. Called the day of appointment at 12 oclock to get car towed in and they said they have already replaced me since they havent heard from me. They had my damn number and could have told me they needed it earlier. Dont make sense to me, waste of my damn time.
Yes Automotive is a US Car Repair based in Huntsville, Alabama. Yes Automotive is located at 2505 Washington St NW, Huntsville, AL 35811, USA.
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