Very Rude!
This is a whale established business. That has served my family since 1979. , and the part that I love most is that Terry and the staff has always had their doors open .To the public and anyone else that needed them. I would not want to be cared for. By anyone else in the community .love this business is if they were family. I think them for all that they have always done....
My uncle in Huntsville died suddenly and I was left in a position to where I had to deal with it from out of state. They did step in quickly and took care of his remains from the nursing home that he was in. That's why I'm giving them 2 stars. Past that, the customer service was really lacking. My cousin went down there and thought that she had taken care of everything with them. She told me that they have arranged the cremation and that the remains along with copies of his death certificate and a veteran's flag would be mailed to my address, so that I could have him buried in a burial plot that he had pre arranged here in my city. She also told me that they were filing the burial insurance claim and the application for a veteran's headstone. For the next month, I called them frequently and was told, "Those items are being prepared for mailing and will be in route to you shortly." This went on for a month. Until I finally told them that I had to be in Huntsville in two days to meet with the estate lawyer and that I needed the death certificates by then. They finally told me that if I was coming down, I could just pick all of that up. So I guess it was never in the process of mailing. And we paid $85.00 for them to mail everything. I went down there and was given the remains and death certificates, but nothing else. And I found out that the claim and the request for headstone weren't filed. They couldn't print the forms for me to help me fill out, because their printer didn't work. But they would email them. I took care of business and drove all of the way back home and there was no email. So I spent the next day on the phone with them again until they emailed it. They never mailed the flag and I had to file the claim and VA request for headstone myself. I thank them for being the one funeral home that would step in quickly when my uncle died, but past that, I didn't get the service that I think they should have provided.
Huntsville Times ran a story alleging the mishandling of several bodies left in their care.
My friend Teri Ray is the sweetest friend i ever known. The staff does a beautiful job. She always greet me with a smile and a big hug...Thanks my friend Teri
Nelms Memorial Funeral Home is a US Funeral Home based in Huntsville, Alabama. Nelms Memorial Funeral Home is located at 2501 Carmichael Ave NW, Huntsville, AL 35816, USA.
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