Walked over to this location from work on 7/25, I had a 5:15 reserved appointment. The store was absolutely slammed maybe 40-50 people inside. I thought no way I'm getting out of here any time soon. I checked in and took a seat at the Genius Bar, I was about 15 min. early. At EXACTLY 5:15 I was greeted by Garrett. He was in the middle of another transaction but let me know I was next and he would be right with me. Garrett quickly diagnosed my daughter's dead phone but needed some info that I didn't have, and I didn't have another phone to retrieve it with. I was the one who was unprepared, no problem, he provided a store phone. All said and done, I walked out at 6:00 with a brand new phone (old one still under warranty) with a new appreciation for great customer service. Nice job Garrett, I wouldn't hesitate to return to this location.
I was able to go in during an insanely busy time and get exactly what I needed almost right away. Great and knowledgeable employees there. I would recommend this store to everyone.
I was in and out fairly quickly. The only reason I'm not giving 5-stars is because they didn't replace my phone and it was a manufacturers defect.. But to be fair, it was outside of the manufacturer's warranty. But apple makes plenty of money- they could have done a little more I think.
David Park is the genius I encountered at the Genius Bar. He applied his wizardry to get my iPhone going exactly as I wanted. Hope you choose this as your career. Thanks, David!!
They were really nice and extremely helpful. Mason was the one who helped me and he broke it down and tried absolutely everything to fix it. Other than having a phone that has reached its doom I am pleased with all they did for me. -Alyssa
Apple Bridge Street is a US Electronics Store based in Huntsville, Alabama. Apple Bridge Street is located at 320 The Bridge St, Huntsville, AL 35806, USA.
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