Trust me...do not ever even walk into this place
DO NOT DO BUSINESS WITH THEM. They do not care about their customers and obviously don't care about their ratings. My husband bought me a ring that needed sized. Was told i would have it back in 2 wks. It turned into 4wks. I got the ring back, my brand new ring, scratched up and the engravings were so messed up you couldn't read it. I was NOT happy. Know what they said? We will send it out again to get fixed, it'll take 4wks. I know it'll turn into 6wks if not longer, if they don't lose my ring or mess it up once again. No compensation on my end for their screw up either.
Think that's all they did? Nope. Paid a large payment down. It wasn't showing on the account that it was paid at all...even though they took the money from my account. Over a week later and everyone at the store is rude. Anyone in the phone is rude. Well, can you give us your card number? Well, you have that already because you took the money from my account. What's your banks number? Are you kidding me? Been on the phone 5 times and at the store 3 times...still isn't fixed. They are trying to pocket $500 without letting it reflect on my account and that will not happen with me.
Bad service, takes a full month just to have a ring sized and they are not professional over the phone at all I will never buy from a zales again.
VERY nice Employees very well knowledgeable!
Zales is a US Jewelry Store based in Huntsville, Alabama. Zales is located at 2801 Memorial Pkwy SW Ste 270, Huntsville, AL 35801, USA.
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