On July 16, 2017 my husband and made an online reservation for a full size car, and prepaid on the date of the reservation. We received a confirmation email immediately, and a reminder of the reservation a couple of days ago. When my husband went to pick up the car, he was informed that they had no full size cars - that all they had was a Toyota Corolla. Not knowing what to do, my husband signed the papers and took the Corolla. I would not have rented a Corolla for our trip, as my current car is a compact. Why would I pay to rent the same size car I already have. When I called them back, I was told there was a big convention in town, and this was the only car that had. That I was lucky because some people didn't even get a car. What a great business model, and abhorrent customer service. She further told me if we wanted a refund we would have to do it through the 1-800 number because that is how we paid for the car. When I called them, they said yes they would refund me the money less one day since we picked up the car and used it. Used it, I told her all we did was drive it home. I will never rent from Avis ever again, and will be sure to tell everyone I know what a great business model they have. Take your reservation, take your money, and then bait and switch you when you get there, and tell you are lucky to get what you get. I would give it "minus" stars if I could. Renter beware. Poor customer service and apparently does not know what a car reservation is or how to run a business.
Avis Car Rental is a US Car Rental based in Huntsville, Alabama. Avis Car Rental is located at 4808 University Dr, Huntsville, AL 35816, USA.
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