Tied for 1st on my list of best BBQ places in the area. Can't go wrong with the ribs, pulled pork, or the multitude of sides. Decent portion sizes. Sweet cornbread with every meal. The smoked wings are the best I've had. Good local beer selection.
I called the providence location and placed an order at 12:00 for pickup at 5:30. I ordered the wing tray of 35, side of sting beans, baked beans and corn. I arrived and immediately paid for my food, the young lady called back my name to the back to the guys in the kitchen. There were several employees that were behind the counter taking shots and joking and didn’t seem to be concerned by the customers. I waited 30 minutes before I went back to the counter and inquired about my order. The kitchen had never even started on my order at all, and I was told it would be a few minutes after waiting 10 minutes I asked for an manger, Scott came with no concern and stated they over looked my order,, I explained to him what time my order was made and I arrived, paid, and waited on my order and nonchalantly he just responded he gave me a couple of extra pieces of chicken and cornbread. I explained that I had an event and people coming in from out of town which looked very unprofessional on my part. The lady at the counter gave me $5.00 coupons but an refund was never suggested. Once leaving the restaurant I immediately called the other location to get another mangers number, I was given another manger number and left a message on his voicemail. Once arriving to Athens, my order wasn’t even all in the bag, I immediately called back and spoke to Scott and his response was I will give you some on your next visit. I placed this order five hours prior to picking it up, paid for the items and waited almost an hour, paid almost 70.00 and didn’t receive all my order. Since I moved here in May this has been one of my absolute favorite places to eat but after today and experiencing such unprofessional service I will not return or recommend. I ask that you please stress to your staff the importance of customer service and better and proper communication.
First time eating here at the Providence location and the food was very good. A little on the expensive side for a rather small Bbq sandwich but it had a great taste. Can't wait to try out the rest of the menu.
I sent the owner this exact message before giving this review hoping it would be addressed and five days later, nothing. Leadership starts from the top so now I understand and i received the service i did.
Food is always great. Service is mediocre and they always run out of food. Depending on who's working/bar tending it makes staying for a while worth it. One time I called an order of wings in 3 days ahead of time and when I came to pick it up, they didn't have my order recorded. The employees argued and complained but no one had a handle on the situation. Lack of management is CLEAR! This would be a great place to hang out with better management.
No table service bbq place. Have to order at the counter. Meats were good. Service was quick. Staff pleasant and efficient. Relaxed casual atmosphere.
Moe S Original Bar B Que is a US Restaurant based in Huntsville, Alabama. Moe S Original Bar B Que is located at 445 Providence Main St NW, Huntsville, AL 35806, USA.
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